Insurance and Payment Policies
Insurance
Alpine Integrative Acupuncture, LLC accepts and bills insurance for in-network plans and as requested for out of network coverage. We are an in-network provider with AETNA. We are an out-of-network provider with other commercial insurance companies. We proudly care for Veterans as a network provider under the Department of Veterans Affairs (VA) Community Care programs. Unfortunately Medicare and Medicaid do not cover Acupuncture services.
AIA Billing Team
We are grateful to have Meaghan Pogue on our billing team. If you are an existing acupuncture client and have any questions related to your insurance, coverage, or invoices, please contact our billing team through the Jane App messaging feature. This can be found on the AIA Jane App desktop browser login or by downloading the ‘Jane for Clients’ App. We encourage clients to download the app to view appointments and message with our team.
Accessing the 'Jane for Clients' App
You can download the app for Android devices here, and Apple devices here.
When you open the app, you’ll see a brief message about creating your app account. Click the toggle below the message once you’ve read it, and then click the blue Set up my new sign in button.
Billing and Coverage
Please note that our office bills insurance as a courtesy to our patients. Your insurance information will be collected prior to your new client phone call. It is essential that you understand what insurance coverage you have and what you need to do to make the most of your coverage. We are happy to submit claims to your insurance, however payment is expected at the time of service. Charges sent to your insurance are your responsibility if the insurance company has failed to pay or respond after 60 days. For more in depth
Payment
Payment is expected at time of service. We accept cash, check, credit card, Visa, Mastercard, American Express, Visa Debit, Mastercard Debit and HSA/FSA cards.
Appointments
Alpine Integrative Acupuncture, LLC aims to provide each client with the best quality and care in a timely manner. Cancellations, late arrivals and no-shows are an inconvenience for all involved. With enough notice, we are able to provide services to another client who might be waiting to be seen sooner. Please review our office policies below:
Cancellations: Please be courteous and provide a 24-hour notice of cancellation. We will be happy to reschedule your appointment at this time. Clients who cancel with less than a 24-hour notice will be charged a late fee.
Late-Arrivals: We aim to have a smooth-running clinic for our patients! Please be on time, if not early, for your appointment. If you might be late, please call us to determine if you will be able to be seen. If you show up too late to be seen, then you may be rescheduled and charged a late fee.
No-Shows: Missing an appointment without contacting our front desk staff is considered a no-show. In addition to missing out on your time with your provider, you will be responsible for the no show fee.
