Insurance and Payment Policies
Insurance
Alpine Acupuncture accepts and bills insurance. We are an in-network provider with AETNA. We are an out-of-network provider with other commercial insurance companies. We proudly care for Veterans as a network provider under the Department of Veterans Affairs (VA) Community Care programs. Unfortunately Medicare and Medicaid do not cover Acupuncture services.
Billing and Coverage
Please note that our office bills insurance as a courtesy to our patients. We are happy to help verify your benefits. Please call (907) 796-9984 and have your insurance information ready. It is essential that you understand what insurance coverage you have and what you need to do to make the most of your coverage. We are happy to submit claims to your insurance, however payment is expected at the time of service. Charges sent to your insurance are your responsibility if the insurance company has failed to pay or respond after 60 days.
Payment
Payment is expected at time of service. We accept cash, check, credit card, Visa, Mastercard, American Express, Visa Debit, Mastercard Debit and HSA/FSA cards.
Appointments
Alpine Acupuncture aims to provide each patient with the best quality and care in a timely manner. Cancellations, late arrivals and no-shows are an inconvenience for all involved. With enough notice, we are able to provide services to another patient who might be waiting to be seen sooner. Please review our office policies below:
Cancellations: Please be courteous and provide a 24-hour notice of cancellation. We will be happy to reschedule your appointment at this time. Patients who cancel with less than a 24-hour notice will be charged for their appointment.
Late-Arrivals: We aim to have a smooth-running clinic for our patients! Please be on time, if not early, for your appointment. If you might be late, please call us to determine if you will be able to be seen. If you show up too late to be seen, then you may be rescheduled and charged for your appointment.
No-Shows: Missing an appointment without contacting our front desk staff is considered a no-show. In addition to missing out on your time with your provider, you will be responsible for the full amount.
